The most successful companies understand that achieving high customer lifetime value is the result of consistently delivering excellent customer service and customer experience. SAP C/4HANA is SAP’s fourth-generation in-memory customer experience suite that lets businesses know in real time what their customer needs and can tap into the digital core of SAP S/4HANA in a way only SAP can.
The 4th Industrial Revolution, sometimes called Industry 4.0, encompasses data automation and information exchange in different business areas. These include cognitive computing, the Internet of Things, cyber-physical systems, and cloud computing.
Companies and governments across the globe in all industries are using digital advances such as analytics, mobility, social media and smart embedded devices as well as improving their use of traditional technologies such as ERP to change customer relationships, internal processes and value propositions.
Software robots are easy to design, build, and deploy. They don’t require complex coding like integration platforms do. So, when considering a digital transformation strategy, RPA can be the driver of short-term success and ROI
Digital transformation involves using digital technologies to remake a process to become more efficient or effective. The idea is to use technology not just to replicate an existing process in a digital form, but to use technology to transform that process into something significantly better. Digital transformation can involve many different technologies but the hottest topics right now are cloud, IoT, big data, RPA, and artificial intelligence.